Refund and Returns Policy

Last updated: November 29, 2024

Thank you for shopping at LDNIO Pakistan.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products purchased from us.

Interpretation and Definitions

Interpretation

The words with capitalized initial letters have meanings defined under the following conditions. The definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For this Return and Refund Policy:

Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to LDNIO Pakistan.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to LDNIO Pakistan, accessible from https://ldniopakistan.pk/.
You means the individual or entity accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason.

The deadline for canceling is 14 days from the date you received the Goods or when a third party appointed by you takes possession.

To exercise your right of cancellation, you must inform us via:

Our website contact page: https://ldniopakistan.pk/contact/

We will reimburse you no later than 14 days from receiving the returned Goods, using the same payment method, without fees.

Conditions for Returns

For Goods to be eligible for a return:

The Goods were purchased in the last 14 days.
The Goods are in the original packaging.

The following Goods cannot be returned:

Goods made to your specifications or personalized.
Goods which, after delivery, are inseparably mixed with other items.
Goods that are broken or burned, including battery or non-battery items.

We reserve the right to refuse returns that do not meet these conditions. Only regular-priced Goods may be refunded; sale items are non-refundable unless required by law.

Returning Goods

You are responsible for the cost and risk of returning Goods to us at:

Suite# G-31, G-32 Ground Floor Jeff Heights, Block E1 Main Boulevard Gulberg III Lahore

We recommend an insured, trackable mail service. No refunds will be issued without receipt of Goods or proof of delivery.

Gifts

If Goods were marked as a gift and shipped directly to you, you’ll receive a gift credit upon return. Once received, a gift certificate will be mailed.

If Goods weren’t marked as a gift or were sent to the giver, the refund will be sent to the gift giver.